Hennepin Technical College
9000 Brooklyn Blvd.
Brooklyn Park, MN 55445

Toll-Free: (800) 345-4655
Local: (763) 488-2500

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Program locations

This program is offered at the following locations:

Hennepin Technical College, Brooklyn Park
55445

 



Desktop Support

Hennepin Technical College

Program Details

  • Award: Associate in Applied Science
  • Credits: 60
  • Delivery: Land/Campus
  • WIA certified: YES
  • Emphases: N/A

About this Program

Desktop Support Specialists provide technical assistance, support, and advice to customers and other users. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems and resolve recurring difficulties. Desktop Support Specialists work either within a company that uses computer systems or directly for a computer hardware or software vendor. This person must be an excellent communicator and troubleshooter who can excel in fast paced environment.

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