Hennepin Technical College
9000 Brooklyn Blvd.
Brooklyn Park, MN 55445

Local: (952) 995-1300

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Program locations

This program is offered at the following locations:

Hennepin Technical College, Brooklyn Park

Hennepin Technical College, Eden Prairie


Computer Service Desk Technician

Hennepin Technical College

Program Details

  • Award: Certificate
  • Credits: 25
  • Delivery: Land/Campus
  • WIA certified: YES
  • Emphases: N/A

About this Program

The Computer Service Desk Technician is responsible for taking calls, troubleshooting, tracking and resolving issues for customers. This person must be an excellent communicator and troubleshooter who can excel in a fast paced environment. This certificate is designed for the individual seeking a position in the computer service desk environment. Students gain the skills necessary to operate, configure, and troubleshoot. Students are also introduced to the concepts and practices required of an entry-level technology professional in an effort to prepare them to become service providers. Prerequisite: Basic computer literacy, familiarity with the Internet, college-level reading and communication ability, and proficiency in basic mathematics. All students must pass the Computer Literacy assessment test before registering for these courses.

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