Rochester Community and Technical College
851 30th Ave. S.E.
Rochester, MN 55904

Toll-Free: (800) 247-1296
Local: (507) 285-7265
getinfo@rctc.roch.edu

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Program locations

This program is offered at the following locations:

Rochester Community and Technical College
55904

 



Customer Service Office Assistant

Rochester Community and Technical College

Program Details

  • Award: Certificate
  • Credits: 16
  • Delivery: Land/Campus, Online
  • WIA certified: YES
  • Emphases: N/A

About this Program

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

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