Rochester Community and Technical College
851 30th Ave. S.E.Rochester, MN 55904Toll-Free: (800) 247-1296Local: (507) email@example.comRequest information
This program is offered at the following locations:
Rochester Community and Technical College55904
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.