Central Lakes College
501 W. College Drive
Brainerd, MN 56401

Toll-Free: (800) 933-0346
Local: (218) 855-8037

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Program locations

This program is offered at the following locations:

Central Lakes College, Brainerd
56401

 



Help Desk Specialist

Central Lakes College

Program Details

  • Award: Certificate
  • Credits: 10
  • Delivery: Land/Campus
  • WIA certified: YES
  • Emphases: N/A

About this Program

Computer Support Specialists help people solve problems with their computer hardware and software. They help coworkers or people who bought their company's products. They troubleshoot the problem to determine whether to make repairs or make changes to the computer setup. Computer Support Specialists may read technical manuals to help determine the problem. They test computers to make sure they work. Computer Support Specialists may help determine a company's computer needs. At larger companies, specialists may teach staff how to use new software. As a Computer Support Specialist working with customers, one may teach customers how to install software or hardware or how to use the software purchased.

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