Central Lakes College Medical Administrative Secretaries perform office duties that use their knowledge of medical terms and procedures. The medical office is a complex operation. Patients come in and out all day. Phones must be answered; doctors and nurses need charts pulled and refilled. Charts have to be updated and maintained. Bills must be processed. Medical Administrative Secretaries perform a variety of tasks needed to run a medical office. One of the duties may be to transcribe dictation. Secretaries must listen to doctors recorded information and type the information using their medical terminology, computer, grammar, and problem solving skills. Medical Administrative Secretaries may also choose to work in the insurance, billing, and coding departments. They must be willing to attend workshops to keep up with insurance and billing changes. Another area that the Medical Administrative Secretary may want to pursue is in organizational skills, interpersonal skills, empathetic traits and a genuine liking for people. They also must possess a good work ethic including accuracy, thoroughness, dependability, efficiency, flexibility, good judgment, honesty, self-motivation, tact, initiative, punctuality, assertiveness, and the willingness to be a member of the team by demonstrating professionalism, confidentiality, and problem solving skills.