Riverland Community College
1900 8th Ave. N.W.
Austin, MN 55912

Toll-Free: (800) 247-5039
Local: (507) 433-0820

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Program locations

This program is offered at the following locations:

Riverland Community College, Albert Lea


Customer Relations

Riverland Community College

Program Details

  • Award: Certificate
  • Credits: 25
  • Delivery: Land/Campus
  • WIA certified: YES
  • Emphases: N/A

About this Program

This Riverland program prepares you for employment focusing around client relations. The role of a customer relations assistant involves handling telephone calls, greeting visitors and determining their needs, and scheduling appointments. Duties for customer relations assistant may include keyboarding documents, sorting and distributing mail, posting information to records, maintaining calendars, and file management. Customer Relations assistants must be able to use a wide variety of automated office equipment such as computers, calculators, scanners, photocopiers, fax machines, and switchboards. Students will also be trained in several business software applications, transcription/voice recognition software, and the use of correct business English. You can count on training by highly-qualified instructors in this excellent certificate program. This "Laptop Advantage" program also provides hands-on training with computer equipment and software you are likely to use in the workplace.

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