3.8 Student Complaints and Grievances
Chapter 3 - Educational Policies
Part 1. General Statement of Policy. A student has the right to seek a remedy for a dispute or disagreement, including issues of institutional or program quality such as an institution's compliance with the standards of an accrediting agency, or a claim of consumer fraud or deceptive trade practices, through a designated complaint or grievance procedure. Each college and university shall establish procedures, in consultation with student representatives and others, for handling complaints and grievances. These procedures shall not substitute for other grievance procedures specified in board, college, or university policies or procedures, regulations or negotiated agreements. This policy does not apply to academic grade disputes. Grade appeals must be handled under a separate college/university academic policy.
Part 2. Procedures. The chancellor shall establish procedures to implement this policy. The student grievance policy and procedures of colleges and universities shall comply with Policy 3.8 and Procedure 3.8.1.
Date of Adoption: 6/20/95,
Date of Implementation: 7/01/95,
Date & Subject of Revisions:
07/20/11 - Amended Part 1 to bring the system into compliance with recently passed federal regulations tied to Title IV program participation.
12/7/05 - Amended title. Deleted part 1 Definitions, deleted part 3 Notification and Publication, deleted part 4 Complaints, deleted part 5 Grievances. Language was added to clarify that grade appeals are not to be handled through the grievance policy.
There is no additional HISTORY for policy 3.8.